Terms of service

Terms of Service

Effective Date: 1st of July 2025

Welcome to Lunaro. By accessing or using our website hello@lunaroespresso.com, you agree to comply with the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General Terms

By using this website, you agree to the following terms and conditions. If you do not agree with these terms, please refrain from using our website or making a purchase.

2. Products and Services

Lunaro sells portable espresso machines and related products. We make every effort to ensure the descriptions, images, and pricing of our products are accurate, but errors may occur. We reserve the right to correct any errors, modify or discontinue products, and update prices at any time without prior notice.

3. Ordering and Payment

  • Order Acceptance: Your order is not binding until we confirm it. Once your order is placed, we will send you an email confirming that we have received it.

  • Payment Methods: We accept payment through various methods, including credit/debit cards and PayPal. Payment will be processed securely through our payment gateway.

  • Pricing: All prices are listed in USD, EUR, or other applicable currency. Taxes and shipping fees are additional and will be calculated during checkout.

  • Order Cancellation: You may cancel your order before it is shipped by contacting us at hello@lunaroespresso.com. After the order has shipped, cancellations or returns are subject to our Return and Refund Policy.

4. Shipping and Delivery

We aim to ship your order as quickly as possible. Delivery times and shipping costs will vary depending on your location and the shipping method selected at checkout.

  • Shipping Fees: Shipping fees are calculated at checkout and are based on the shipping address and method.

  • Delivery Times: Delivery times are estimates and may vary due to factors such as weather, customs, and other circumstances.

  • International Shipping: We currently offer international shipping to select countries. Any import duties or taxes are the responsibility of the customer.

5. Returns and Refunds

Please refer to our Return and Refund Policy for details on how to return items and request refunds.

  • Eligibility: Returns must be made within 14 days of receiving your product and must be in the original, unused condition.

  • Refund Processing: If eligible, refunds will be processed to the original payment method within 7-10 business days.

6. User Responsibilities

By using our website, you agree to:

  • Provide accurate and current information during the order process.

  • Use our website and services for lawful purposes only.

  • Not engage in any activities that could harm, disrupt, or damage our website, products, or services.

7. Privacy and Security

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy. We implement reasonable security measures to protect your data, but cannot guarantee the security of all online transactions.

8. Intellectual Property

All content on lunaroespresso.com, including but not limited to logos, images, text, graphics, and software, is the property of Lunaro or its licensors. You may not copy, distribute, modify, or use any content without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Lunaro is not responsible for any damages, including direct, indirect, incidental, or consequential damages, arising from your use of the website, products, or services.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts located in Amsterdam, Netherlands.

11. Modifications to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website after such changes will constitute your acceptance of the revised terms.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us: