Privacy policy

Privacy Policy

At Lunaro, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing address, shipping address.

  • Payment Information: Credit/debit card details or other payment methods used for purchasing our products.

  • Transaction Information: Order history, product purchased, shipping details.

  • Technical Data: IP address, browser type, device used, and browsing behavior (e.g., page visits, duration).

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To fulfill and deliver your orders for portable espresso machines.

  • Improve Customer Service: To respond to your inquiries, requests, and provide a personalized shopping experience.

  • Communicate with You: To send order updates, shipping information, and promotional emails (you can unsubscribe from these communications at any time).

  • Payment Processing: To process payments securely for your orders.

  • Website Improvements: To understand customer preferences and improve the functionality of our website.

  • Legal Compliance: To comply with legal obligations and resolve disputes.

3. Data Security

We use a variety of security measures to protect your personal information, including encryption technologies to safeguard sensitive data during transmission. However, please note that no method of data transmission over the internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers, such as:

  • Payment Processors: To securely process your payments.

  • Shipping Companies: To fulfill and ship your orders.

  • Email Marketing Platforms: To send promotional emails (with your consent).

  • Legal Compliance: If required by law, such as in the event of a subpoena or other legal process.

These third parties are obligated to protect your information and only use it for the purposes specified.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and allow us to recognize your preferences and personalize your experience. You can choose to disable cookies through your browser settings, but doing so may limit certain website features.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request to correct or update your information.

  • Deletion: Request to delete your personal data.

  • Objection: Object to the processing of your personal data under certain circumstances.

  • Withdrawal of Consent: Withdraw consent for data processing, where applicable.

To exercise any of these rights, please contact us at hello@lunaroespresso.com.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once it is no longer necessary, we will securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with an updated "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: